Australian Cloud Servers is the hosting platform of Creative Intersection 1800 770 953|Talk to us

Australian Cloud Servers . 01

Managed Application Hosting

The systems we build or support, hosted, monitored and kept running by the people who know them.

Hosting as part of the relationship

When Creative Intersection builds or supports a system for you, the sensible place to run it is somewhere the same team can see it, patch it and fix it. That's what this is: hosting as part of the support relationship, not another vendor to chase when something breaks.

Anything we do, across software, data, hosting and security, can be drawn against a support account. Hosting sits on the same account, so there is one relationship, one monthly report and one number to call.

What's included

01

An environment sized to the application

Shared, virtual-machine or dedicated capacity, chosen for what the system actually needs rather than the biggest option on the list. On a virtual machine or dedicated environment your hosting carries our 99.99% uptime SLA; shared cPanel hosting does not, and we say so.

02

Monitoring

Constant monitoring of both your services and our own infrastructure, so we usually know before you do.

03

Updates and security posture

Platform patching and security posture kept current. For WordPress sites, that includes core, plugins and themes.

04

Support from the same team

Changes, fixes and questions are handled by the people who built or support the system, tracked to five-minute resolution and reported monthly.

05

Backups and recovery

Backed up on a schedule we agree with you in writing, with the retention period and the restore process set out alongside it.

How it's charged

There are two parts, and we keep them separate on purpose.

The hosting. A monthly fee for the environment itself, published below and fixed for what it covers: the capacity, the monitoring, the patching and the backups.

EnvironmentStorage / monthly trafficFee (plus GST)
Small application2 GB / 50 GB$80 a month
Standard application10 GB / 100 GB$150 a month
Large application20 GB / 300 GB$275 a month
Dedicated virtual machinesized to the workloadfrom $390 a month

Shared cPanel hosting is available for simple sites from $10 a month, without the SLA.

Beyond the hosting. Everything that keeps a system improving, the changes, the fixes, the upgrades and the questions, is drawn from a pre-paid support block at our published block rates. That part is deliberately not a fixed figure, because how much of it you want is your call and it changes from month to month. Pure managed-hosting providers stop at the first part. We don't, and this is where the value is: the people running the platform are the same people who can change what runs on it.

Both parts sit on the one account and appear on the one monthly report.

Where it fits

  • websites and web applications built on ciSUITE;
  • software-as-a-service products we build and support, so you can focus on the product rather than the plumbing;
  • WordPress sites that need someone to keep core, plugins and themes current;
  • multi-site estates where one supplier should hold a single point of responsibility.

Proven where it counts

We host and maintain public websites for a Brisbane primary health network, including uptime monitoring and the third-party licences that let them hold a single point of responsibility across several sites.

Already a client?

Ask your usual contact to bring your hosting across. We'll plan the move, estimate it up front, and usually manage the switch itself in seconds rather than hours. New to us? Start with a conversation about what you're running.

Talk to us Our support rates and how pre-paid blocks work are published in full.